Stay Connected, Stay Informed Download the Navigate Student App
About
EAB Navigate is an interactive student success platform in which advisers are easily able to identify specific student populations, set-up meetings with students, identify students who are struggling, and connects all students with on-campus resources fostering student persistence.
Need Help?
The EAB Navigate team is standing by to help with any issues you may be having. If you need help please send an email to navigateadmin@sou.edu and a professional staff member will help you as soon as possible.
If you need help right away, click on the “?” icon in the top right-hand corner of the Navigate page to find helpful articles and step by step instructions to overcome most issues.
Staff/Faculty
EAB Navigate Website
The EAB Navigate website can be found at sou.campus.eab.com and requires use of SOU’s single sign-on service.
Training
If you would like additional individual training or would like to train your department please send an email to navigateadmin@sou.edu.
Training Material
- EAB Navigate Quick Start Guide
- EAB Navigate Advising Suggestions
- EAB Navigate Advanced Search Cheat Sheet
- Calendar Sync PDF
- Creating a Student List PDF
- Input EAB Navigate Availability PDF
- Creating an EAB Navigate Appointment Campaign PDF
- Managing an EAB Navigate Campaign PDF
- Understanding a Student Information Page PDF
- Operating the Appointment Center PDF
- What notes go where
Common Advanced Search Templates and Tips
To find all the students who are currently assigned to you.- Go to Advanced Search then go to the Assigned To search area.
- Select the relationship you have with the students you want to search. More often than not, you will select your advisor type.
- Type your name in the staff search function.
- Click Search at the bottom of the page.
To find all the students who are currently assigned to you but haven’t registered for the next term.
- Go to Advanced Search then go to the Enrollment History search area.
- Click on the “+” icon.
- Input the current term into the Enrollment Terms (In All of these) search function.
- Input the next term into the Enrollment Terms (In None of these) search function.
- Go to the Assigned To search area.
- Select the relationship you have with the students you want to search. More often than not, you will select your advisor type.
- Type your name in the staff section.
- Click search at the bottom of the page.
To find all the students who are currently assigned to you, and have certain holds on their student account.
- Go to Advanced Search then click on the Student Information search area.
- Find the hold(s) you are wanting to search for in the Category (In Any of these) search function.
- Go to the Assigned To search area.
- Select the relationship you have with the students you want to search. More often than not, you will select your advisor type.
- Type your name in the staff section.
- Click Search at the bottom of the page.
To find all the students in a particular course.
- Go to Advanced Search then go to the Course Data search area.
- Input the term you want to start your search with in the From Term search function.
- Input the term you want to end your search with in the To Term search function.
- Type the course you want to search in the Course search area.
- Course format example for searching: ART-199
- Select the section of the course in the Section search area.
- Select the student status in the Status search area.
- Click Search at the bottom of the page.
Advanced Search Tips
- When you use In Any of these you are asking Navigate to use an OR function
- Example: If you input Fall 2019, Winter 2020, and Spring 2018 terms in the Enrollment Terms (In Any these) search function then search. You will be searching for all the students who were enrolled in Fall 2019, or Winter 2020, or Spring 2018. The results of the search will encompass all students enrolled in Fall 2019, Winter 2020, and Spring 2018.
- When you use In All of these you are asking Navigate to use an AND function
- Example: If you input Fall 2019, Winter 2020, and Spring 2018 terms in the Enrollment Terms (In All of these) search function then search. You will be searching for all the students enrolled in Fall 2019, and Winter 2020, and Spring 2018. The results of the search will encompass all students who have been enrolled in Fall 2019, and Winter 2020, and Spring 2018. Meaning that a student who was registered in Fall 2019, but not Spring 2018 would not show up in the resulting search.
- You can save any search after making your search then scrolling to the top of the page and clicking on Save to input the name of your saved search. You can recall any of your saved searches by clicking on the drop down arrow next to Saved Searches on the Advanced Search page.
- Items listed in the Category search function
- Academic Standing
- Accelerated Baccalaureate
- Applied for Graduation
- Balance Due Greater Than 0
- Bridge Student
- Confidentiality (Confidentiality Hold)
- Financial Aid Standing
- Graduated
- Account Holds
- Honors College
- Jack/Jo Students
- Minors
- ROTC Students
- Student Athletes by Sport
- Study Abroad Students
- UCAM Students
- Veterans
Tour of the Student App
While students are able to download the app and use it, faculty and staff, are able to download the app but are unable to use it. That said, we have made a video that tours the student app. Please feel free to watch it and get a good understanding of the student app.
Syllabus Statement
To promote the student use of the EAB Navigate app, and to support our campus, the EAB Navigate team requests that you place the below statement in your class syllabus.
To be connected with campus, University resources, to schedule an appointment with your faculty advisor, or a staff member on campus, and to make the most of your SOU experience download the Navigate app by looking for Navigate Student in the App Store or Google Play. You can also find the Navigate app by using the link, or QR code below on your phone!
E-mail Signature
To support the use of EAB Navigate by students we encourage all faculty and staff that have input their availability into EAB Navigate to include the following language and information in their email signature.
Steps to schedule an appointment with [NAME]:
- Download the Navigate app by looking for Navigate Student in the App Store or Google Play.
- Sign-in using your SOU username and password.
- Complete the intake survey, then tap on appointments and follow the on-screen instructions. You can find me in [Care Unit Name].
If you need additional help please head to the EAB Navigate website.
OR
Stay Connected, Stay Informed. Download the Navigate Student app now
The best way to stay connected to your advisor, professors and fellow students is to download the Navigate Student app.
Download the Navigate Student app now by looking for Navigate Student in the App Store or Google Play.
With the Navigate Student app you will receive important reminders concerning university dates, forming study groups, viewing your class schedule and connecting with your advisor or professors.
Frequently Asked Questions
Q: When will faculty advisors be trained on Navigate?
A: Student Success Coordinators are training faculty members, if you are interested in getting trained on Navigate please follow up with the Student Success Coordinator associated with your division or contact the Navigate Team for individual training at navigateadmin@sou.edu.
Q: What should someone do if I experience a problem with EAB Navigate?
A: Send a detailed email and/or screenshot of the problem to navigateadmin@sou.edu. You can also click on the help icon in the upper right-hand corner on any Navigate webpage.
Q: Can students see the notes advisors write?
A: Only if you click a box allowing a student to view the note.
Q: Is EAB Navigate connected to Degree Works?
A: Unfortunately, Degree Works is not connected to Navigate yet, but we are working hard to make it happen.
Q: After being trained on EAB Navigate or after I review EAB Navigate training material will I be able to run my own campaigns?
A: Yes.
Q: Where should advisors put notes related to students?
A: Please refer to the “Documenting Advising Notes: What note goes where?” document.
Q: What can we all do to support Navigate across campus?
A: You can regularly use Navigate and input advising notes on students into Navigate. You can also record class attendance in Navigate which will contribute to the predictive analytical model, creating a greater possibility of student retention. Finally, in every interaction you have with a student suggest that they download the EAB Navigate app.
Q: What if someone forgets how to use Navigate?
A: You can review both video and pdf tutorials on the SOU EAB Navigate website to re-familiarize yourself. Your Student Success Coordinator is also a great point of contact as well as emailing navigateadmin@sou.edu.
Q: Why can’t a faculty member remove an advising hold directly in Navigate?
A: Navigate pulls information from Banner, but Navigate doesn’t push information to Banner which poses a security issue. However, there are links to Banner, DegreeWorks, and SOU Cares on every student profile.
Q: Can a non-student see what’s available in the student Navigate mobile app?
A: Unfortunately, non-students do not have access to the app. However, a demonstration video is available in the Staff/Faculty tab, under the Tour of the App slider.
Q: How will advisors be able to use Navigate?
A: There is a desktop website that advisors will have access to, that can be found in the Online Services section of InsideSOU.
Students
Student App
Use the links provided below to download the EAB Navigate app and make the most of your SOU experience!
Appointment Center
In the Appointment Center, you will be able to view upcoming appointments, request appointments with advisors and staff on campus.
Study Buddies
In the Study Buddies section of the app, you can opt in to reach out to other students who would like to study with you for any course that you are taking. By opting in, other students in your class will be able to see your email address and reach out to you via email.
Resources
In the Resource section of the app, you can view a list of key people, places on campus, as well as campus offices. You can find direct links to SOU Cares, Parking Services, sign-ups for University Housing, housing maintenance requests, IT help tickets, and view all campus events. Be sure to check out the Quick Links section in the app resources.
To Do’s & Events
In the To Do’s section of the app, you can view upcoming tasks and important dates. Each To Do and Event has been carefully crafted by the EAB Navigate team to provide you with the best SOU experience. You can also create your own reminders in this section.
Holds Center
In the Holds Center, you will see any holds on your student which impact registration or impact your student experience. Along with each hold in the EAB Navigate student app are instructions on how to remove the hold on your account.
Class Schedule
In the Class Schedule section, you can view the classes that you are currently registered for, in a list or in a schedule view.
My Major
In the My Major section you can answer a couple of questions to see what majors at SOU would interest you as well as the possible salary range and hiring demand.
