The dispute resolution field is among the fastest growing in the United States and worldwide. Courts are mandating mediation in small claims and circuit courts, and juvenile and family relations contexts. In addition, theory and practice are quickly evolving in international, business, school, environmental, health, e-commerce, technology, family, and other arenas.

Mediation and Conflict Management teaches skills used by professional mediators. In this dynamic and fast-paced course, participants learn how to better negotiate and manage their own conflicts as well as mediate those of others.

When: Summer 2016
Saturday and Sunday, June 18 and 19
Friday, Saturday, and Sunday, June 24-26
All five days, 8am - 5pm (Download a printable flyer)

Where: Southern Oregon University, Ashland, Oregon. Refreshments will be provided.

Designed for:

  • counselors
  • social workers
  • managers
  • criminal justice personnel
  • educators
  • medical personnel
  • attorneys
  • social service personnel
  • planners
  • e-commerce managers
  • psychologists
  • anyone who wishes to enhance their conflict management and mediation skills

You will learn:

Advanced communication skills such as anchoring, normalization, mutualization, reframing, structuring issues, and strategic questioning.

Mediation techniques such as balancing power, establishing ground rules, uncovering hidden interests, caucusing, assessing options for settlement and writing agreements.

Format includes lecture, discussion, demonstration and, for the majority of time, role play practice with coaching.

Topics Include:

  • Dispute resolution theory
    • Conflict and power
    • Conflict fundamentals
    • ADR models
    • The MACBE Model
  • Negotiation Process
    • Interests vs. positions
    • Strategies and tactics
    • Creating options for mutual gain
    • Reaching agreements
    • B. A. T. N. A.
  • Communication skills and techniques
    • Empathy and validation
    • Expansion
    • Ordering and grouping
    • Generalization and normalization
    • Mutualization
    • Hypotheticals
    • Anchoring
    • Reframing interests and issues
    • Nonverbal communication
    • Confronting
    • Questioning
  • The mediation process
    • Stages of the mediation process
    • Cross-cultural and gender awareness
    • Guidelines for mediating
    • Ground rules and safety concerns
    • Defining issues and generating options
    • Balanced positions and building trust
    • Using the conflict grid
    • Caucusing
  • Assessing options for settlement
    • Formalizing settlements
    • Shaping and writing agreements
    • Balancing power
    • Resolving impasses
    • Power, control and abuse
    • Alcohol and drug abuse
  • Confidentiality and reporting requirements
    • Community mediation
    • Ethical issues and standards of practice
    • Ethical dilemmas
    • Interacting with the court
    • Communicating with attorneys
    • Oregon mediation statutory and regulatory materials
  • Professional organizations
  • Careers in dispute resolution

Lisa Sherrill
Division of Business, Communication, and the Environment
1250 Siskiyou Blvd.
Ashland, OR 97520
(541) 552-8243