You have the right to:
- Impartial access to treatment or accommodations that are available or medically necessary regardless of your gender, race, creed, national origin, sexual orientation or source of payment for care.
- Considerate, respectful care at all times and under all circumstances, with recognition of your personal dignity.
- Have the staff make a reasonable attempt to communicate with you in your primary language or manner.
- Appropriate privacy and confidentiality.
- Ask and be informed of all charges prior to receiving care and to receive an itemized statement of your charges and have them explained to you.
- Have a person of your own choice present during a physical examination, treatment or procedure that is performed by a health professional.
- Obtain from the practitioner responsible for coordinating your care, complete and current information concerning your diagnosis (to the degree known), treatment, risks to treatment, and any known prognosis.
- Participate in making decisions regarding your health care, except when contraindicated
- Request a practitioner of choice, within the limitations of scheduling and care needed.
- Refuse treatment to the extent permitted by law. If your refusal of treatment prevents the provision of care in accordance with professional standards, you will be asked to sign a Refusal of Treatment form, and the practitioner may terminate the relationship with you upon reasonable notice.
- Receive an itemized list of SHWC fees for services.
- Review your record with a provider to address any questions or concerns
- Request in writing to have any information considered erroneous to be addressed. The provider has the right to refuse your request.
- Give written permission to release records to yourself or to other external care providers.
- Receive, or request, information regarding current credentialing of a provider(s) that you are seeing.
- Submit a complaint or compliment on an INFORM US form.
- Submit a complaint or compliment to the Directors and if you have a grievance that you feel has not been resolved satisfactorily with the Directors of the SHWC then appeal to the Office of the Associate Provost.
- Refuse to participate in any form of research that may be performed at SHWC.
- To request an Advaced Directive from health center staff.
You are responsible for:
- Appropriate behavior will be held accountable as outlined in the SOU Student Code of Conduct (PDF).
- Being respectful of all of the health care professionals and staff, as well as other patients.
- Providing, to the best of your knowledge, accurate and complete information about past and present complaints, illnesses, hospitalization, medications, and other matters relating to your health.
- Reporting changes and communicating concerns regarding your health to the responsible or available provider.
- Asking and seeking information until you understand your diagnosis and treatment plan, including any charges that may be placed on your account.
- Following the recommended treatment plan and accepting health consequences if you do not follow the treatment plan.
- Keeping scheduled appointment or calling ahead to reschedule or cancel.
- Provide your own transportation to and from the SHWC.
- Accepting personal financial responsibility for any charges.
- Asking for an itemized bill if you plan to bill insurance. You are the only one who can request your itemized bill to submit charges to any major medical insurance if you desire reimbursement.
- Providing directory information for any previous provider you authorize us to get records from.
- Informing your provider or front desk personnel of any anticipated changes in your enrollment status.
- Informing the provider about any living will, medical power of attorney or other directive that could affect your care.
Students who have complaints or compliments may fill out an "Inform Us" form or request to meet with the Business Manager or Director to report concerns.