COVID-19 Updates

Will the residence halls be open after Thanksgiving Break?

Yes, the residence halls will remain open for the entire Fall Quarter. If this changes, we will notify students via their SOU email. 

 

What will room assignments look like with COVID-19 measures being put in place?

As we have been given guidance, the room spaces are adequate in size to allow for roommates and appropriate social distancing.

How will dining in The Hawk work?

Dining staff will serve the meals to the students, and there will be no self-serve dining options. We are continuing to work with University Leadership, while also following the guidelines provided by the State of Oregon.

 

Do I have to eat meals in The Hawk Dining Commons?

No, you will not have to eat meals in The Hawk, as SOU Dining will still provide a to-go option for students in an environmentally-friendly container, if you wish to eat elsewhere.  

 

How will Move-In Day work with social distancing?

We will be assigning students a date and time for their move-in. Students will not have to leave their vehicle when coming to campus to check in. They will be given directions on how to move-in from there. Students will receive information in August about their date and time and additional expectations for a smooth move-in. You will be able to find more information on Move-In Day here: https://inside.sou.edu/housing/reshall/advantages.html

 

What if the day and/or time doesn’t work for me or my family to check into the residence halls?

If the day and/or time you were told does not work for you, please reach out in an email to housing@sou.edu.  We will work with you on an individual basis, but please know that it is challenging to try to accommodate many of these requests and still maintain the intent of small amounts of people checking in throughout the day.  We do want to work with you, so let us know if there is an issue.

Where will I need to wear a face-covering?

Students will be required to wear a face-covering anytime they are in an indoor public space, in order to help keep our SOU community safe. This includes, but is not limited to walking in the hallways, using common spaces such as laundry rooms, and walking to and from classes. Students will also be required to wear face-coverings in all dining facilities while they enter, exit, and wait for their food.  The expectation in The Hawk Dining Commons is to wear a face-covering all of the time, except while in the act of eating/drinking. 

We encourage students to think of their roommate or suitemates as members of their on-campus household, and to have conversations with roommates and suitemates about shared expectations regarding mask usage and physical distancing when interacting with people who are outside their “household.”

 

What additional items should I bring to campus to help keep me safe?

Students should bring multiple masks, as masks should be cleaned regularly. A thermometer can also be helpful in doing self-screening. 

 

What happens if my roommate or I get sick while living in the residence halls?

Students will work with the Student Health and Wellness Center if they become sick. University Housing will follow all guidelines given to them to help care for the student. 

Will I be getting a late fee?

During the months of April and May we will not be issuing any late fees. 

I lost my job due to COVID-19, will I get evicted?

If you communicate with our office in advance and develop an approved payment plan with our staff, we will help our students avoid eviction. However, you may not be allowed to sign a new lease if your balance is too high or goes unpaid for too long.

How do I set up a payment plan?

Students can contact Assistant Director of University Housing Christopher Young (youngc9@sou.edu) or Area Coordinator of SAFH Jason Mendoza (mendozaj1@sou.edu) to discuss payment plan options. You can also create your own plan and submit it for approval through this link: https://goo.gl/forms/lOpOaBRh3n0BMPUD2 

How do I make rent payments during this time?

Card payments will ONLY be taken over the phone. Check payments can be mailed in or students can call the desk to be let into the Greensprings building (where the housing office front desk is located). The front desk is no longer open access to the public to minimize possible exposure from folks who are not students. Below is the address and phone number for the University Housing front desk:
Southern Oregon University Housing
450 Wightman St,
Ashland, OR 97520
(541) 552-6371

May I still have friends/family visit me during the shelter-in-place orders?

We ask all SAFH tenants to please refrain from allowing guests into their homes and the SAFH community so that we can reduce the spread of COVID-19.

Are the playground structures open?

We have also closed all the play structures throughout SAFH indicated by caution tape and a sign regarding their closure. Please encourage your children to keep the play structure areas clear, especially with children who may not realize the play areas are not closed. Their closure is to help limit potential exposure of COVID-19 to the community’s children. We encourage parents to inform their children of what proper social distancing is and how to maintain it. 

Is the laundry room still open?

Yes, the laundry room will stay open. The Resident Managers (RMs) for SAFH will continue to sanitize the laundry room doors, dryer/washer buttons, and the dryer/washer handles every night. The handles for both of the trash compactors will also continue to be sanitized every night when RMs are doing their rounds about the SAFH complex. 

Because of COVID-19’s impact on my finances/online coursework I want to move out of SAFH early. Is this possible?

In order to request an early move out please complete and submit a lease breakage form as soon as possible (link: https://inside.sou.edu/assets/housing/docs/SAFH_Lease_Breakage_Form.pdf). Typically, ending a lease early involves a lease breakage fee of 1.5 times the cost of your monthly rent. You can petition that the fee be waived by filling out a petition form and explaining your needs (link here: https://forms.gle/d4X8RNH4Ky84Jyp97). A petition form does not guarantee the waiving of fees, but will be considered on a case-by-case basis.  

If I need something repaired how do I maintain social distancing when letting University Staff into my unit?

If you have any maintenance concerns, please submit the concern to the maintenance link here: https://inside.sou.edu/housing/maintenance.html. Though Facilities Management & Planning is still in operation to fulfill your maintenance needs, for the health and safety of our staff and yourselves we are strictly enforcing the 6ft distancing rule. Please respect this by keeping your distance while our staff work. If this cannot be accommodated, our staff can arrange to come back at a more convenient time.