Telecommuting Resources

1. Set Clear Expectations

Everyone has a different idea of what doing something "quickly" or "well" means. Whether showing examples of what you expect to be done, calendar sharing, etc., make sure you have clear expectations from those you work with online. The more prepared they are, the better they can serve.

Ilean Harris

2. Treat Remote As Local

Treat your remote people like they are local and treat your local people like they are remote. Give remote people as much access to you as possible. Remember, your local people see you in the halls, eat with you at lunch, stop by your office, etc. The remote people don't have that access and can feel distant. Respond to them as quickly as possible. Make your local people set appointments.

Wayne Anderson

3. Engage Regularly

Engage your remote workers on a daily basis through some kind of communication. Use multiple channels to communicate. Then, plan a regularly scheduled face-to-face meeting. This can be weekly, monthly, or annually, and could be combined with a training or coaching program. This constant interaction and engagement will help remote workers feel included in an important aspect of the organization.

Barbara OMalley

4. Schedule Video-Based Coaching

I think it's incumbent, especially with virtual employees, to schedule time and look at one another when you're speaking. We use Zoom to work with our clients and our employees. If we do not schedule time or talk with one another and hopefully face to face, silence becomes very loud and dangerous, as remote employees might end up wondering how they're doing.

Tim Hagen

5. Trust Your Team

Sometimes, companies are not willing to embrace a remote workforce because there's uncertainty about whether or not the work will get completed at the same level as if they were in the office. To combat this belief, set up work-from-home guidelines, such as emails must be responded to within 24 hours, use text for urgent matters, and no calls between certain hours to make sure teammates are not working around the clock.

LaKiesha Tomlin

6. Make It Feel Inclusive

Too often, it's easy to just relegate remote staff to secondary consideration. This can be overcome with virtual meetings and staff partnerships. Consider assigning remote staff with a local point of contact where communication and connection are valued. Do expect there to be a ramp-up period filled with clear steps, expectations and check-ins to ensure the process is fully embraced.

Laura DeCarlo

7. Filter For Mission, Values, Outcomes And Role

Remote workers are often frozen out of regular-office human interaction, so on-target overcommunication is critical. Help them get aligned with the mission and values that truly matter to them, as well as the outcomes they love delivering to others and their natural role in any situation. This will keep them truly motivated and working with you longer and more productively.

Yuri Kruman

8. Have Reliable Tools First

If remote employees can't download files, struggle hearing on a conference call, and consistently receive meeting invitations for times when they are still asleep, you have failed to address the basics. First, invest in reliable tools to make collaboration possible. Then develop clear processes to use such tools.

Leila Bulling Towne

9. Stay Focused On Goals, Not Activity

It is important to manage expectations and stay focused on goals when embracing a remote workforce. Don't worry as much about what is being done. Instead, concentrate on what is being accomplished. If we are meeting our goals, then great. If not, we need to look into the situation further. It is all about accomplishment, not activity.

Donald Hatter

10. Be Intentional

Create a remote workforce atmosphere of engagement and genuine connection. Be intentional in preparing and orientating employees for the remote workforce culture. Establish clear expectations. Make each team meeting count with intentional purpose and opportunities to engage and contribute in a variety of ways. Intentionality is an essential practice, particularly when we cannot readily "see" our people.

Tonyalynne Wildhaber

11. Create A Communication Strategy

Managing a productive team remotely begins with a strategy for communication. First, arrange for the appropriate number of weekly formal "report-ins." Second, set guidelines about daily needs. Some people work better with a shopping list of questions and thoughts while others like a trickle. An understanding of what is urgent will further mitigate inefficiency, allowing ultimate productivity.

Deborah Goldstein

12. Avoid Multi-Tasking

Figure out how to avoid multi-tasking. Video conferences instead of phone conferences work well. Encourage people to stay in working mode and off email back-and-forth as much as is reasonable. Email trails with extensive "reply all" can be stifling on productivity. This tends to peak on Fridays as people are trying to move work off their plate. Send a note to whoever needs it, but send it early in the day!

Matt Norquist

13. Connect Their Goals With Yours

The world is shifting quickly to a workforce interested in learning and skills advancement rather than stability. Working for 30 years for the same company has gone the way of the dodo. I take a personal interest in my team's learning and life goals, and in our meetings, will often take a moment to connect their interests to the goals of my company. Engagement and performance stay much higher.

Tina Dietz

14. Use Technology To Build Community

Building community is important to developing an engaged remote workforce. Use technology to create dedicated spaces for celebrating special days (e.g. birthdays), company milestones (e.g., months or years of service), as well as community recognition. Being intentional about creating community helps develop a corporate culture that inspires connection, which can result in increased productivity.

TC Cooper

15. Establish Close Bonds, Help And Support Frequently

Empathize and appreciate their life by discussing family, commonalities and shared beliefs. On the management end, check-in frequently (daily) using collaboration tools, shared docs and spreadsheets, phone calls, chat, and video to invest in the relationship. Show you are supportive of their success by using inquiry to help them achieve their goals rather than check on their progress and numbers.

Louis Carter